Shipping

At Cockatoo Creations, we have researched all options to determine the best reliability and value for your shipping needs.  We use real-time shipping quotes from our selected shipping companies to determine shipping costs.  Shipping options for your purchase may vary due to destination as well as the size and weight of your selections.  In rare cases, we may substitute carriers to give you the best possible service.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  For international orders, it is the responsibility of the recipient to obtain any necessary import permits and pay any duties.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for the items we sell are weight and volume-based.  In most cases, you can add an additional item or two without impacting shipping costs. 

For large orders, direct signature may be required.

We offer free shipping for all US shipments over $150. 

Cockatoo Creations is Going Green!

Yes, to help save the environment in which our beloved birds reside, Cockatoo Creations believes in reduce, reuse, and recycle!  Whenever possible, we are reusing the boxes and packing materials that are shipped to us.  Those that cannot be reused are recycled.  All of the 'peanuts' we purchase are made with recycled materials.  We encourage you to consider reusing and recycling when disposing of the packing materials you receive from us. 

Inspection of Products Upon Receipt

You must examine the products when you receive them. If any item is damaged or missing, you must notify Cockatoo Creations at once.  We will notify the shipper who may choose to investigate the loss or damage, so please retain all packing materials for 30 days.  Our company will not consider any claim for damaged or missing items more than ten (10) business days from the shipping date.

If you need to report loss or damage, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of any replacements or refunds.

Returns Policy

We want you to be completely satisfied with your purchase! In the unlikely event that you are not, we will cheerfully accept your return. Returned items must be unused, in original condition, and contained in the original packaging. Upon receipt of your item, we will refund the purchase price for that item. A 20% restocking fee may apply. Shipping costs are, of course, non-refundable.

You should expect to receive your refund within four weeks of shipping your item back to Cockatoo Creations, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.