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Updated on 4/6/21 to fix typographical error.

This privacy policy applies to all services offered by Cockatoo Creations and may be modified at any time with or without prior notice.

We keep your personal information private and secure. Our secure servers protect your information using advanced encryption techniques and firewall technology.

What information do we collect?

When you place an order with Cockatoo Creations, we collect your name, address, phone number, e-mail address, password, and payment information to facilitate the processing and shipment of your order as well as communications including, but not limited to, tracking information regarding the same. If you are sending a gift, we may also collect the same information about the recipient to whom we are sending the order. We may also obtain geo-location information.

When registering on our website, we may collect similar information to allow you to create an account, shop, create a wish list and/or estimate shipping costs which are based in part upon the address to which we are sending the item.

When subscribing to our newsletter, we may also collect information about personal preferences, geo-location, and other similar information to customize your newsletter to your interests.

How do we use your information?

We use your information to facilitate payment processing and the shipment of your order.

We want your visit to our website to be as meaningful as possible, so we use your information to personalize your visit, including but not limited to, links to recently viewed items so you can quickly return to these items. We do this site customization through the use of cookies and geo-location services.

We may use your information to contact you regarding your order, product availability and quality, tracking information for your shipment, and other customer service requests.

For those who opt-in to our e-mail newsletter, we may send you periodic e-mails and special offers in addition to articles about birds and other valuable information. Any information provided as a newsletter subscriber will be used to customize your newsletter which may include content and frequency. You may opt-out of these e-mails at any time using the "update your preferences" and/or "unsubscribe from this list" links contained in our newsletters or by sending an e-mail requesting the same.

How do we protect your information?

We use a variety of security measures to protect your information consistent with current industry standards. Your personal information is contained behind secured networks. We grant limited access to your information as dictated by employee job function and level; all personnel are required to maintain the confidentiality of your information. All sensitive and credit card information is transmitted using Secure Socket Layers (SSL) technology.

Do we use "cookies"?

Yes, we use cookies to capture and remember certain information, such as the items in your shopping cart and to personalize your experience on our website. These small files are stored on your computer. We use these files to customize your browsing experience including, but not limited to, links to recently viewed items. We also use these cookies to obtain aggregate information, such as browser preferences, which allows us to improve user experience in the future.

Your browser settings can impact cookies--depending on the browser you are using, you can have it warn you about cookies or refuse to accept them. Turning off cookies will limit the functionality of this website, however you may still browse our offerings online and place an order by phone.

Do we use personalized ads?

We may participate in advertising programs with outside marketing agencies including, but not limited to, Google Ads, Google Analytics, Bing, and Facebook. These marketing partners may use your personal information for the purposes of serving ads or retargeting based on your interests. These companies may use cookies or other tracking and data collection methods to serve personal ads. We cannot access or control the methods used by such companies and, as such, accept no responsibility for their privacy policies.

To learn more about their services, and to opt-out of their tracking, please visit the following resources:

Do we share your information?

We love birds and absolutely despise spam--probably more than you do.  Which means that your e-mail address and other personal information is very safe with us! We do not trade, sell, or share any information that we receive from you (except as necessary in the normal course of operations).

To enable shipping your order, your name and address must be shared with our warehouses and carriers such as FedEx and USPS.  We use only those who have promised to treat your personal information with the respect you deserve.  Tracking info may be provided by e-mail notification through such carriers to give you with the best possible service.

We may also release your information when requested by law enforcement officials, to enforce our policies, or to protect our or others' rights, property, or safety.

Can children use our website?

We do not knowingly sell to children under the age of 13, nor do we knowingly collect any personal information from them. We will gladly remove any personal information that your child has provided to us--simply send a message to us using the link provided on the Contact Us page and include the e-mail address your child used to register on our website.

What about the product reviews?

The reviews shown on this website were provided about specific products by customers on this, our other websites, or via e-mail and may include Amazon and eBay reviews. Reviewers are not required to provide their name or city. Reviews must not contain profanity, must provide information about the product and/or transaction, and cannot link to external websites. No compensation has been provided in exchange for the comments placed on our website. Statements have not been verified or otherwise validated.